Frequently Asked Questions

Every item is crafted in small batches by skilled artisans. Slight variations in grain, color or texture are a natural part of handmade goods and are not defects.

Standard processing is 1–3 business days. Personalized or made-to-order items may take 5–7 business days. We email tracking once your parcel ships.

Yes, we ship to most countries supported by our carriers. Shipping fees are calculated at checkout by destination, weight and service level.

Use the tracking link in your dispatch email or visit our Order Tracking page with your order number and email.

Many products support engraving, color options and gift notes. Look for the “Customization” area on each product page. Gift wrap is available on select items at checkout.

Returns are accepted within 30 days on eligible items in unused condition with original packaging. Personalized and final-sale items are non-returnable unless defective. See our Refund & Returns Policy for full terms.

Contact us within 12 hours of purchase. If fulfillment has started (especially for custom items), we may not be able to modify the order.

International orders may incur VAT, customs duties or brokerage fees on arrival. These are set by your local authorities and paid by the recipient.

We use responsibly sourced materials and non-toxic finishes. Follow care instructions on the product page; generally wipe with a soft dry cloth and avoid prolonged moisture, heat and direct sunlight.

Yes. Email [email protected] with your company details and quantities for a tailored quote.